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Privacy policy

Privacy protection

On behalf of Luca Shoes, we are committed to protecting the privacy of all our customers. We collect only the necessary, basic data on customers / users and data necessary for business and informing users in accordance with good business practices and in order to provide quality service. We give customers a choice including the ability to decide whether or not they want to be deleted from the mailing lists used for marketing campaigns. All user / customer data is strictly kept and is only available to employees who need this data to do the job. All employees of Luca Shoes (and business partners) are responsible for respecting the principles of privacy protection.
In case of change of any personal data (eg place of residence, delivery address) that are recorded during registration, the Buyer is obliged to inform Luca Shoes about the change. In case of a change that has not been notified, Luca Shoes is not responsible for any shortcomings in terms of ordering or delivery of products.

Protection of confidential transaction data

When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most modern cryptographic technology.

Data security during the purchase is guaranteed by the payment card processor, Europoint Systems doo Belgrade, so the complete billing process is performed on the processor's website. At no time is payment card information available to our system, so Luca Shoes will not be liable for misuse.